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What Monkey Calls Are Being Heard in Your Small Business?

Did you ever think the customer service or sales communication in your small business sounds like all the other communication your customers hear on a daily basis.  From the perfunctory “Did you find...

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Are You Hindering Your Sales Success?

Sometimes people do not recognize what may be hindering their sales success. For example, “bells and whistles” are part of many selling solutions.  These add-ons are all the extra stuff that some...

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Face to Face Sales Script Anyone?

Orchestrating sales success through in person meetings is something very much like dancing. Your dance is your face to face sales script. The movements may change. The rhythm may increase or decrease....

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Stupid, Damn Sales Scripts @#$%&?!!!

When will organizations learn that sales scripts are stupid when they fail to engage customers and worse yet tick off customers? Yesterday I went to visit my mobile phone carrier because I received an...

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Does Your Sales Script Include “I’m Sorry?”

The problem with sales scripts is they are taken to heart and deviation is forbidden.  Yesterday I experienced another failed sales script when I went into a national office supply store after my...

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In Sales, Is Seduction Necessary?

If we are professional salespeople, do we need to seduce our ideal customers or potential buyers?  I recently read a marketing blurb sent to me where the word “seduce” appeared respective to sales....

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Sales Scripts Do Require Breathing

Have you ever answered the phone and felt breathless? Not by running to the phone, but rather listening to the salespeople run through their sales scripts without taking a breath.  First you cannot get...

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Let’s Return to the True Purpose of Marketing for SMB

Why do small businesses engage in marketing?  The answer to this question defines the purpose of marketing. Unfortunately, among many mid size to small business (SMB) owners, sales professionals and...

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The Essence of Executive Coaching Is...

Executive coaching is becoming a recognized sustainable solution to improve the business leadership performance of individuals.  Yet, how often are people asked to explain the essence of this powerful...

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Old School Sales Still Tops New Sales

Believe it or not, old school sales still tops new sales skills.  So what are these historic old ways? #1 – Pick up the telephone – Sure some people like texts, but using the phone is the first old...

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